jitabt Privacy Policy

1 Introduction and Overview

jitabt is a trusted online entertainment platform in Bangladesh. We place the highest importance on the privacy and data protection of our users. This Privacy Policy ("Policy") explains what types of information we collect from you while you use our website and services ("Platform"), how that information is used, with whom it may be shared, and how your information is kept secure.

This policy applies to all services of jitabt — including the registration process, login activities, financial transactions, gaming activities, customer support communications, and participation in any promotional programs. By using this platform, you are consenting to the processing of your information in the manner described in this policy.

2 Information We Collect

We collect various types of information to make your use of the platform uninterrupted, secure, and personalized. The different categories of information are described below.

2.1 Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladeshi National Identity Card information (for identity verification where required)
• Bank or mobile banking account information (bKash, Nagad, Rocket)

2.2 Usage Information

• Login and account activity history on the platform
• Gaming sessions, betting activity, and transaction history
• Browsing and navigation patterns on the platform
• Preferred game categories and gaming habits

2.3 Technical Information

• Device type, operating system, and browser version
• IP address and geographic location (at a general level)
• Cookies, session data, and local storage information
• Time spent on the platform and access times

2.4 Communication Information

• Content of support requests made via live chat or email
• Communications related to complaints, comments, or suggestions
• Information related to participation in promotional activities

3 How We Collect Information

jitabt collects your information in the following ways:

• Direct Provision: Information you provide directly when filling out registration forms, completing account verification, or contacting the support team.
• Automatic Collection: Information automatically collected through cookies and similar technologies while you browse the platform.
• Transaction Records: Information received through payment processors when processing deposits and withdrawals.
• Third Parties: Information received from legitimate third-party service providers for the purpose of fraud prevention or identity verification.

4 Purpose of Using Information

We use the information collected only for the following legitimate purposes and for no other purpose.

4.1 Account Management

To create and manage your account, verify identity, ensure login security, and send account-related notifications.

4.2 Service Delivery

To provide gaming services, process financial transactions, deliver bonus and promotional benefits, and manage customer support activities.

4.3 Security and Compliance

To detect and prevent fraudulent activity, ensure anti-money laundering compliance, and restrict access for minors (under 21).

4.4 Platform Improvement

To improve user experience, identify and resolve technical issues on the platform, and analyze data for the development of new services.

4.5 Communication

To send important updates, security notifications, and, subject to your consent, relevant promotional information.

5 Information Sharing and Disclosure

jitabt does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Partners

Only necessary information is shared with trusted technology partners who assist in our operations, such as payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and anti-fraud service providers. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed as required by law in response to court orders, legal notices, or legitimate requests from government authorities.

5.3 Security Matters

Information may be shared where necessary to protect the security of our platform, protect users, or prevent fraudulent activity.

6 Cookies and Tracking Technologies

The jitabt platform uses cookies and similar technologies to improve user experience and ensure platform functionality.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring core platform functionality.
• Functional Cookies: Used to remember your preferences, language settings, and personalized experience.
• Analytics Cookies: Used to analyze platform usage and improve service quality.
• Security Cookies: Used for account protection and fraud detection.

6.2 Cookie Control

You can control or disable cookies by changing your browser settings. Note, however, that disabling essential cookies may cause some important platform features to not work properly.

7 Data Security Measures

jitabt has implemented industry-standard technical and organizational measures to ensure the security of your information.

• SSL Encryption: Advanced SSL (Secure Socket Layer) encryption technology is used during data transmission, which keeps your information protected from unauthorized access.
• Secure Server Environment: Our servers and databases operate in a secure environment and are tested through regular security audits.
• Access Control: Only authorized personnel can access your personal information, and they are bound by confidentiality obligations.
• Regular Review: Our security policies and technologies are regularly reviewed and updated.
• Payment Security: We use trusted and secure payment gateways for processing financial transactions.

8 Data Retention Period

jitabt retains your personal information only for as long as necessary. The following factors determine the data retention period:

• Information for active accounts is retained for the entire duration the account is maintained.
• Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Transaction records and financial information are retained for the period required in accordance with regulatory guidelines.
• Security logs and audit trails are kept for as long as necessary for relevant investigations or dispute resolution.
• Once the required period has passed, information is securely deleted or anonymized.

9 Your Rights

You have the following important rights regarding your personal information:

9.1 Right of Access

You can request a copy of the personal information we hold about you.

9.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete information in your account.

9.3 Right to Deletion

In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.

9.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in the case of marketing communications.

9.5 Withdrawal of Consent

Where information is being processed on the basis of consent, you may withdraw that consent at any time.

10 Protection of Minors

jitabt strictly provides services only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

An age verification process is conducted at the time of registration. If we confirm that a minor has created an account, that account and all associated information will be immediately deleted. For more information on the protection of minors, please visit our Responsible Gaming page.

11 International Data Transfers

Your information may be processed or stored outside of Bangladesh as required to provide our services. In such cases, we ensure that all third-party partners maintain appropriate privacy and security standards and handle your information in a manner consistent with this policy.

We ensure the protection of your information through contractual arrangements with third-party service providers, regardless of where the information is processed.

12 Policy Changes

jitabt reserves the right to update this privacy policy from time to time. For any significant changes, we will publish a notice on the platform and, where applicable, notify you by email.

Continued use of the platform after a revised policy is published will be considered your acceptance of the new policy. We therefore recommend that you visit this page regularly. Please refer to the "Last Updated" date at the top of this policy.

13 Related Policies and Terms

This privacy policy should be read in conjunction with jitabt's other policies. Please visit our Terms and Conditions page for detailed terms of platform use. Read our Responsible Gaming page for responsible gaming practices and healthy play guidance.

For more information about jitabt, please visit our About Us page.